Packabox Packaging – Return Policy
Effective Date: September 4, 2025
At Packabox Packaging, we are committed to providing high-quality packaging solutions and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy.
Contact Details:
Email: info@packabox.com.au
Business Address: 1a/9 Lyn Parade, Prestons, NSW 2170, Australia
ABN: 77 858 183 793
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Timeframe: The return request must be initiated within 30 days of the original purchase date.
Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of Purchase: A valid receipt, invoice, or other proof of purchase is required.
Items that are NOT eligible for return:
Custom-made or specially ordered products (e.g., custom-printed boxes, bespoke sizes).
Items that have been used, assembled, or altered.
Items damaged due to misuse or improper handling.
Clearance or sale items (unless they are faulty).
2. How to Initiate a Return
To start a return, please follow these steps:
Contact Us via Email: To initiate a return, you must email our customer service team at info@packabox.com.au to obtain a Return Authorization (RA) number. Please include the following information in your email:
Your full name and contact details.
Your order number.
A list of the item(s) you wish to return.
The reason for the return (e.g., “changed my mind,” “incorrect size,” “faulty item”).
Attach a copy of your proof of purchase (e.g., receipt or invoice).
Wait for an RA Number: Our team will review your request and, if approved, will reply with a Return Authorization (RA) number and further instructions.
Pack the Item: Securely pack the item in its original packaging to prevent damage during transit. Clearly write the RA number on the outside of the package.
Ship the Item: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or faulty product). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
Return Address:
Packabox Packaging
ATTN: Returns Department – RA#[Your RA Number]
1a/9 Lyn Parade
Prestons, NSW 2170
Australia
3. Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refunds: If your return is approved, we will process a refund to your original method of payment within 7-10 business days. You will receive an email confirmation once the refund has been issued. Please note that banks may take additional time to process the refund and credit it to your account.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please indicate this in your return email. We will process your return as a refund and you can place a new order for the desired item. This ensures a faster and more accurate transaction.
4. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us at info@packabox.com.au within 48 hours of delivery. We will arrange for a replacement or a full refund, including any original shipping costs. We may require photographic evidence of the damage. In these cases, we will cover the cost of return shipping.
5. Cancellations
Orders can be cancelled without penalty if they have not yet been dispatched. Once an order has been shipped, it is subject to our standard return policy.
Policy subject to change. This return policy is subject to change without notice. Please refer to our website for the most up-to-date version.
This policy does not exclude or limit your rights under the Australian Consumer Law. You have rights under the Australian Consumer Law which cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the ACL. For major failures, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. https://consumer.gov.au/